Postal cut-off time for same-day dispatch is:
4pm Monday – Friday
Orders after this time will be dispatched the next working day
We do not currently dispatch on weekends or UK bank holidays.
Large or complex orders placed near to the 4pm collection time may go out next day in some cases
If using Tracked48 service, we will on occasion for operational reasons dispatch these a day later as Tracked24, giving you the same arrival time.
When will I receive my tracking number?
Tracking numbers are sent automatically via email after they have been picked and dispatched.
This is usually around 3pm – 4:30pm each weekday.
If you have not received your tracking number by 5pm on day of dispatch, sometimes it might be filtered as a Junk/Spam so please check, if not, please send us a message.
UK Vape carts is based in the UK. All orders dispatched from Plymouth, UK.
When will I receive my order?
For UK Orders:
Royal Mail Special Delivery: Next day service
Royal Mail Tracked24 – Next day service usually, but can be 1-2 working days
Royal Mail Tracked48 – 2 day service usually, but can be 3 or 4 days
Worldwide shipping options
We dispatch to Europe, and Worldwide using Royal Mail International Tracked and International Signed services!
For international shipments we have a great track record so far of reliable service to the following countries:
CY, Cyprus
CZ, Czechia
DE, Germany
DK, Denmark
ES, Spain
FR, France
GR, Greece
HR, Croatia
IE, Ireland
IM, Isle of Man
IS, Iceland
IT, Italy
LV, Latvia
NL, Netherlands
NO, Norway
SA, Saudi Arabia
SE, Sweden
SI, Slovenia
We also welcome other countries for orders
However due to import problems we have excluded the following areas:
Excluded Countries from shipping:
-United States of America (USA)
USA Customers:
Our friend John at www.cartandpod.com will be glad to supply the USA and Canada market
Stealth Shipping as standard
We dispatch all of our parcels using plain unmarked brown or white boxes or jiffy bags.
Return address provided is to our fulfilment company “Choice Fulfilment Ltd” so even our company name does not appear on the exterior of your parcel at all.
We are pleased to be working with one of the UK’s leading order fulfilment companies Choice Fulfilment who enable same day dispatch, and a 90% next day arrival rate within the UK for us. Based out of Plymouth, UK.
If registering with an email address and phone number then these will be automatically used for Royal Mail Tracked services to update you on your shipment location for you. If using Tracked48 service, we will on occasion for operational reasons send these out a day later as Tracked24, giving you the same arrival time.
Royal Mail Special Delivery – Next Day guaranteed service
Royal Mail Tracked24 – Tracked service offering next day aim with tracking. Although next day is an aim, its not a guarantee, some orders will be 1-2 days. Customer receives tracking details automatically upon dispatch. Includes weekend delivery.
Royal Mail Tracked48 – Tracked service offering 2 day aim with tracking. Although 2 day is an aim, its not a guarantee, some orders will be 2-4 days. Customer receives tracking details automatically upon dispatch. Includes weekend delivery.
Claims for missing items – In the event any tracked order is marked as delivered by the postal service, we must first process a claim investigating the issue, refunds or re-ship can only be offered once the claim process is completed, which is around 2-3 weeks after placing the claim.
International Shipping –
We use Royal Mail Tracked, and Royal Mail Signed services for shipping outside of the UK.
Please be advised, the customer is liable for any import taxes into your country.
Shipping times from UK, as a guide, some international orders can be 1-2 weeks more, please allow time for international processing and clearance.
Europe: 3-5 business days + customs clearance time.
Rest of World: 6-7 business days + customs clearance time.
For international orders, please also allow time for customs clearance, can vary from a few days to 1-2 weeks, depending on import volumes into your country.
Cost of international shipping is not refunded in the event of unclaimed items, only the cost of goods can be refunded in the event of a returned international shipment.
Returns –
We accept returns for any faulty items and offer a full refund once the item(s) received and inspected with in 14 days from the date you received your order. If the items deemed faulty we will refund you with in 14 days.
We accept returns if you have changed your mind and offer a full refund once the item(s) received and inspected with in 14 days from the date you received your order.