Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are dispatched same day if ordered by 4pm
For UK Customers:
Tracked24 are Next Day
Tracked48 for 2 day service
Shipping times for customers outside of the UK:
Europe: 3-5 business days
Rest of World: 6-7 business days
We use Royal Mail Tracked, and Royal Mail Signed services for shipping outside of the UK.(Please be advised, the customer is liable for any import taxes into your country if you are outside of the UK)
You can create an account during the order.
Simply tick the “Create an account?” box when ordering.
Shipping address can be changed within your account or email us at email@example.com
All orders are automatically provided with Royal Mail tracking reference upon dispatch. This is provided via email and updated within the customer order notes.
No, we do not hold your credit card information. All payments are processed securely using VivaWallet checkout and held in line with GDPR restrictions
No, we are not a VAT registered company yet in the UK so there is no VAT to pay
Yes, we ship worldwide
Yes, we ship in plan brown or white boxes without any markings
If you need to swap an item
Returns and Exchanges
We offer 14 day no quibble returns! If you change your mind no problem, a full refund will be issued.
Refunds take 1-3 days to return to the card used for purchasing
In the unlikely event you received the wrong item, simply email us at firstname.lastname@example.org and we will make it right for you
Any damaged goods will be replaced right away. Please email us with details on email@example.com
We provide pre-paid return labels as required. If you need to return an item please let us know
No problem, please let us know as soon as you can via email
Yes of course, please email us at firstname.lastname@example.org
Sorry no we do not take pre-orders