Customer Help

Orders are dispatched same day if ordered by 4pm.

Large or complex orders placed near to the 4pm cut-off may go out next working day.

For UK Customers:
Choose Special Delivery for next day guarantee
Tracked 24 Service for next day aim, 1-2 day average.
Tracked 48 for 2 day service

Shipping times for customers outside of the UK:

Europe:   3-5 business days
Rest of World: 6-7 business days

Please also allow time for customs clearance for international orders, usually 1-5 days, although can be 1-2 weeks in busy times.

We use Royal Mail Tracked, and Royal Mail Signed services for shipping outside of the UK.(Please be advised, the customer is liable for any import taxes into your country if you are outside of the UK)

You can create an account during the order.

Simply tick the “Create an account?” box when ordering.

Shipping address can be changed within your account or email us at info@ukvapecarts.co.uk

All orders are automatically provided with Royal Mail tracking reference upon dispatch. This is provided via email usually between 3pm-5pm on the day of dispatch.

Please check your Junk/Spam folder if you cannot find your tracking number email.

No, we do not hold your credit card information. All payments are processed securely using VivaWallet checkout and held in line with GDPR restrictions

From 1st September 2024 we will be registered for VAT and charges for VAT will take effect from this date

Yes, we ship worldwide. Except for the USA.

Yes, we ship in plan brown or white boxes without any markings