Common queries answered
Frequently asked Questions
Most of our UK orders arrive next day
Orders are dispatched same day if ordered by 4pm Monday to Friday.
We also ship Worldwide!
Tracked24 is a next day service (Note: please allow extra days around Xmas time)
Tracked48 is commonly within 2 days
Tracked24 Royal Mail service delivers even on weekends and is very reliable for us
Delivery Times to Europe and Rest of World:
Europe: 3-5 business days
Rest of World: 6-7 business days
We offer 14 day no quibble returns!
If you change your mind, no problem, a full refund will be issued.
Refunds take 1-3 days to return to the card used for purchasing
Shipping address can be changed within your account or email us at firstname.lastname@example.org
All orders are automatically provided with Royal Mail tracking reference upon dispatch. This is provided via email and updated within the customer order notes.
No problem, please let us know as soon as you can via email
Yes, we ship worldwide, please contact us at email@example.com with any questions or issues with international shipping
Yes, we ship in plan brown or white boxes without any markings
Yes! we are proud UK suppliers of genuine direct from manufacturer goods, including: Yocan, Doteco, Greenlightvapes, Vapride and VCAN.
With more top suppliers coming soon!