Common queries answered
Frequently asked Questions
Most of our UK orders arrive next day
Orders are dispatched same day if ordered by 4pm Monday to Friday. Large or complex orders placed near to the 4pm collection time may go out next day in some cases
If using Tracked48 service, we will on occasion for operational reasons send these out a day later as Tracked24, giving you the same arrival time.
We are not open during weekends or UK Bank Holidays
Please use Special Delivery service if needing your item next day.
Tracked24 is a next day service aim, but can take 1-2 days
Tracked48 is commonly within 2 days, but can take 3-4 days.
We also ship Worldwide!
Delivery Times to Europe and Rest of World:
Europe: 3-5 business days
Rest of World: 6-7 business days
For international shipments, please also allow time to clear customs in your country.
We offer 14 day no quibble returns!
If you change your mind, no problem, a full refund will be issued.
Refunds take 1-3 days to return to the card used for purchasing
Shipping address can be changed within your account or email us at info@ukvapecarts.co.uk
All orders are automatically provided with Royal Mail tracking reference upon dispatch. This is provided via email and updated within the customer order notes.
Please email us at info@ukvapecarts.co.uk for a fast reply!
No problem, please let us know as soon as you can via email, we can update addresses prior to shipping.
However, if the item has already been shipped out, there is no way to correct the address after this, so after the item has been returned by Royal Mail to us we can offer a re-ship or refund as required.
Yes, we ship worldwide, please contact us at info@ukvapecarts.co.uk with any questions or issues with international shipping
Yes, we ship in plan brown or white boxes without any markings
Yes! We source directly from the manufacturer for the lowest possible price. Meaning great savings for our customers, and guaranteed genuine products. We are proud UK suppliers of genuine direct from manufacturer goods, including: Yocan, Doteco, Greenlightvapes, Vapride, VCAN, and SmyleLabs.
Verification check is avalible for most of our battery models, or feel free to email us for proof of genuine items.
With more top suppliers coming soon!